Supporter Promise

People are at the heart of our vision and that includes our supporters. We won’t realise our vision of a UK without the need for food banks without working together.

So this is our promise to you:

To be transparent and open

• We will be clear about what we do and where your money goes.
• We value your gifts and use them where they will have the greatest impact or, if requested, for the specific purpose they were given.

To protect your privacy and personal data

• We ensure that your personal details are safeguarded and will never share or sell your personal data to third parties or swap them for marketing purposes.

For more information, you can read our full Privacy Policy.

To maintain the highest standard of fundraising

• We are registered with the Fundraising Regulator and comply with the principles of the Fundraising Promise to always be open and honest.
• You have complete control over how we contact you and can change your preferences at anytime.

To always be respectful

• We will always treat you with respect and honesty.
• We will never put you under pressure to make or continue a gift.

To be accountable to you

• You can contact our friendly, knowledgeable Supporter Care team with questions, queries or complaints.
• We value your feedback and will use it to improve our services and processes.

Get in touch by emailing supportercare@trussell.org.uk or call 01722 580 178 (Monday-Friday, 9am-5pm).

Thank you for supporting Trussell.