Help through Hardship helpline

Our friendly advisers can help you get the support you need if you’re struggling to afford essentials like food, heating and toiletries. We can advise which social security payments you’re entitled to, guide you through any claims, and help you with emergency issues.

If you’re feeling overwhelmed or struggling to cope, we can also refer you to Mind’s Infoline. Their advisers will provide support and information to help you take care of your wellbeing.

What is the Help through Hardship helpline?

The Help through Hardship helpline is a free phone service delivered in partnership with Citizens Advice. Our friendly advisers have already helped thousands of people who are worried about money and are here to help you access the support you need.

How it works

We’ll ask about your circumstances so we can understand your situation and support your wellbeing. We can help you get the support you need if you’re struggling to afford essentials like food, heating and toiletries. If you, or someone you know, is struggling with money, we can help.

We can:

• Assess which social security payments you may be entitled to
• Help you with social security claims
• Identify any grants you may be able to get
• Help you access emergency support if you can’t afford the essentials
• Refer you to Mind’s Infoline for mental health information and support

How to access Help through Hardship

If you’re experiencing hardship, you’re not alone. We’ll work with you to help you find a way forward.

Call our free, confidential helpline on 0808 208 2138 to speak to a friendly adviser.

Open Monday to Friday, 9am-5pm. Closed on public holidays.

If you live in England or Wales, you can access the service. If you live in Scotland or Northern Ireland, see other ways to get help.

Support with accessing Help through Hardship

If you have difficulties communicating on the phone, require translation or British Sign Language interpretation, the below options can help you.